| Wednesday, January 25th | |
|---|---|
| Track 1: | Track 2: |
| 8:00 AM – 9:00 AM Pacific Time | |
 Users as GroundbreakersSiva Reddy Bora, Ericsson India
|
 Objectives in Delivering a Great Customer ExperienceDon Bridges, JANA
|
| 9:30 AM – 10:30 AM Pacific Time | |
 Quality System VisionKirsten Peterson, Stryker Medical
|
 Rich Content to the Right UserJacob Royal, Adobe Systems
|
| 11:00 AM – 12:00 PM Pacific Time | |
 Usability Testing with your Own EmployeesJess Caldwell, Jack Henry
|
 Creating User Personas without DataLynn Chesler, ARRIS
|