| Tuesday, January 26 | |
|---|---|
| Track 1: | Track 2: |
| 9:00 AM – 10:00 AM Pacific Time | |
 Quality and Usability Measurements: Developing Information Products that Really Work JoAnn Hackos, Comtech Services, Inc. |
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| 10:30 AM – 11:30 AM Pacific Time | |
|
 Six Sigma for Dummies: A Simplified Approach for Measuring the Continuous Improvement of Almost AnythingMike Eleder, Alcatel-Lucent |
| 12:00 PM – 1:00 PM Pacific Time | |
 This Project is Sick… Is it terminal or just a case of the flu? Teresa Acob, Ericsson |
 The Balanced Scorecard Dawn Stevens, Comtech Services, Inc.  |