| Wednesday, January 27 | |
|---|---|
| Track 1: | Track 2: |
| 8:00 AM – 9:00 AM Pacific Time | |
|
|
 Measuring Customer Usage of Documentation Through Google Analytics Michele Marques & Paresh Naik, BMC Software   Handout Q&A |
| 9:30 AM – 10:30 AM Pacific Time | |
 Measuring Content Consistency Amber Swope, DITA Strategies, Inc. |
 Is Your Enterprise Fire-fighting Translation Issues? Optimize the Process with Comprehensive Metrics!Scott Carothers, Kinetic theTechnologyAgency |
| 11:00 AM – 12:00 PM Pacific Time | |
 DITA Metrics is Not Just for ROI Keith Schengili-Roberts, IXIASOFT |
 The Effect of the Structure of Electronic Document Collections on Information Retrieval Success: Project Overview and ToolkitFiona Hanington, Ericsson |
