Quality and Usability Measurements: Developing Information Products that Really Work
How do we know if we are developing high quality information that meets the needs of our customers? What can we do to measure the quality and usability of the content? What measurements can we use after the information is in the customers’ hand? What measurements can we use before the information is published? What can we do to determine if the processes we use result in quality? Actually just what do we mean by Quality in the first place? Learn methods you can use to measure the quality of your information.
Meet the Presenter
For more than 30 years, Dr. Hackos has addressed audiences internationally on subjects ranging from content management, project management, effective interfaces and information, minimal information products, usability testing, and online and Web-based information, to managing the information design and development process. Her workshops are dedicated to enhancing the practices and products that will best promote customer satisfaction. She authored Information Development: Managing Your Documentation Projects, Portfolio and People (Wiley 2006), Content Management for Dynamic Web Delivery (Wiley 2002), Managing Your Documentation Projects (Wiley 1994), Standards for Online Communication (Wiley 1997), and User and Task Analysis for Interface Design (Wiley 1998). JoAnn is a Fellow and Past President of the International Society for Technical Communication (STC).