| Tuesday, January 24th | |
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| Track 1: | Track 2: |
| 9:00 AM – 10:00 AM Pacific Time | |
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| 10:30 AM – 11:30 AM Pacific Time | |
 You Write for Users not Readers! So know your users…Vijay Kulkarni, Unisys
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 Become a CX ExpertMarie Louise Flacke, Vodafone
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| 12:00 PM – 1:00 PM Pacific Time | |
 The Effectiveness of Social Media as a User Feedback ToolEric Kuhnen, Astoria
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 Apply Usability to Improve Value and Reduce RiskNathalie Cotté, Bonitasoft
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