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Previous Day

Wednesday, January 25th
Track 1: Track 2:
8:00 AM – 9:00 AM Pacific Time
Users as Groundbreakers
Siva Reddy Bora, Ericsson India

Objectives in Delivering a Great Customer Experience
Don Bridges, JANA

9:30 AM – 10:30 AM Pacific Time
Quality System Vision
Kirsten Peterson, Stryker Medical

Rich Content to the Right User
Jacob Royal, Adobe Systems

11:00 AM – 12:00 PM Pacific Time
Usability Testing with your Own Employees
Jess Caldwell, Jack Henry

Creating User Personas without Data
Lynn Chesler, ARRIS