What a Thousand Images Will Never Do
An image is worth more than a thousand words. But what could be worth more than a thousand images? Any idea? The real thing of course!
No one will deny that help content has to be contextual. And if help can be provided contextually, then it’s better than including images and a lot of text.
Can users learn about their product while in the flow of work? People learn by doing. So what could be better than images and videos? What could be better than simulations?
I already told you – it’s the real thing.
What can the audience expect to learn?
– How Content can be contextualised both by who the user is and where the user is located. And all this is done without any developer involvement.
– When most content is a one-size-fits-all, is it possible to understand how much your audience knows, and then give them the missing piece of the puzzle? How is it done?
– Instead of users needing to click a help link and read information about HOW to do a task, can clicking a link actually PERFORM the task for the user? How can we think 2 steps ahead of the problem? Can help truly become a verb?
Many writers have ported content from one Knowledge base to another. Is it possible that the last migration that they did, could truly be the last one? How can such a thing even be possible?
I will attempt to unveil the complete picture about the future of help. And how a thousand images are never enough.
Meet the presenter
Nibu Thomas works as Associate Director – Information Development, at Whatfix, a digital adoption startup that’s disrupting the way content is created and delivered.
He’s passionate about all forms of communication. He’s been associated with the STC India chapter for over 10 years and was President of the chapter in 2017.
He’s also a certified PMP, Six Sigma Black Belt and Human Factors certified Usability Analyst.
He believes that great content is only a second-best solution. What’s better? Come and listen to his session!