Understanding User Needs — IDEAS Winter 2017

Designing and writing effective technical content requires an excellent understanding of the needs and capabilities of the people who will be reading and using it. Without such information, information developers tend to adopt a “be everything to everyone” approach, an approach that ultimately meets the needs of no one. But with limited access to users and little time or budget for thorough user analysis, how can we collect the user information we need?

Presenters at the Winter 2017 IDEAS conference share best practices and techniques for learning about your users. The conference offers 11 hour-long presentations that provide proven and practical methods for conducting user research, as well as strategies for applying the data you gather to your future information design.

Read the descriptions of the eleven presentations.