Publishing DITA Content to a Chatbot

Chatbots are here to stay. Instead of talking about the “if”, let’s focus on the how.

So what separates a good chatbot from a bad one? The answer is the underlying structure. While chatbots are not yet self-sufficient, if they are built on a base of structured content, they can be a helpful content delivery tool today and prepare your organization for good content development practices moving forward.

In this talk, Patrick will address how chatbots can best fit into your total content delivery strategy, how to ensure that the customer’s experience is seamless, how to transform DITA content for chatbots, and how to update and maintain chatbots as a long-term delivery system.

What can the audience expect to learn?

This session will focus on demystifying the big questions surrounding chatbots, but it will also provide attendees with actionable direction on how to bring a good chatbot system to their workplace.

Through this session, attendees will gain a better understanding of the state of the industry, insight into how a chatbot should fit into the whole content delivery strategy, and a roadmap for how to prepare their own content for a chatbot delivery system that lasts.

Meet the presenter

Patrick Bosek: Co-founder and CEO of Jorsek, Inc., a company primarily focused on its flagship product easyDITA. Since beginning with Jorsek, Inc. in 2005 Patrick, has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been perfecting easyDITA and generally advancing the product documentation industry.

Patrick is a software industry professional specializing in developing, productizing, and solving problems with product content software. He is a highly skilled developer, thoughtful manager, passionate customer advocate.

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