Agenda

Scott Abel, The Content Wrangler, leads a panel discussion on the practical applications of AI in technical documentation teams. This session brings together a diverse group of participants, including practitioners, educators, consultants, and software makers, who will share their real-world experiences and insights.

Explore how AI is transforming documentation processes, improving efficiency, and enhancing content quality. Gain valuable knowledge on implementing AI tools, overcoming challenges, and the future of AI in the industry. Come prepared to ask questions of the panel.

Scott Abel, The Content Wrangler: Scott Abel is a Content Strategy Evangelist at Heretto, CEO of The Content Wrangler, and an expert in technical communication management. He is an advocate for structured content and intelligent content strategies, which involve using standardized methods and technologies to produce and manage content more efficiently. He was recognized as a Fellow in 2021, which is a significant honor awarded to those who have made notable contributions to the field of technical communication.

Abel also hosts webinars, interviews industry movers and shakers, writes for industry pubs, authors and publishes a series of content strategy books, mentors students, speaks at events globally. He is a member of the board of advisors for the University of California Santa Barbara Extension Professional and Continuing Education Customer Experience Certificate Program and has served as a lecturer at the University of California Berkeley School of Information.

Melanie Davis, Reltio: Melanie Davis is a passionate professional communicator specializing in technical data transformation and content curation. She is a long-term industry veteran with experience as a technical writer, editor, localization coordinator, project optimizer, and content technology and system architect. She has a solid reputation for instituting and enhancing lightweight and effective project process and product documentation, which she is currently exercising as Sr Manager, Content Tools and Technology, at Reltio.

Lance Cummings, University of North Carolina Wilmington:  Lance Cummings is a professor of English in the Professional Writing program at the University of North Carolina Wilmington. Dr. Cummings explores content and information development in technologically and culturally diverse contexts both in his research and teaching. His most recent work looks at how to leverage structured content with rhetorical strategies to improve the performance of generative AI technologies and shares his explorations in his newsletter, Cyborgs Writing.

Jason Kaufman, Irrevo: Jason Kaufman is a renowned Content Strategy Expert and the President of Irrevo (a technical writing staffing and consultancy), with over 20 years of experience in enhancing customer satisfaction and reducing support costs for leading organizations. Passionate about AI-driven technologies, he revolutionizes organizations’ approaches by leveraging innovative content strategies. As a visionary, Jason collaborates with enterprises, specializing in AI integration, knowledge engineering, and content management. His expertise spans writing, reviewing, summarizing, and analyzing content using AI. With KCS and AI for Decision Making certifications, he combines technical writing, leadership, and cutting-edge AI solutions for lasting positive impacts on companies and customers. He is also the publisher of EverythingAI news, check out EverythingAI on LinkedIn: linkedin.com/newsletters/7054141840194764800/.

Dave Ingram, Medallia After freelancing for various publications since 2009, Dave found his niche in technical writing in the software industry. As a Certified Professional Technical Communicator (CPTC), he thrives on finding creative ways to craft effective user guides, API documentation, instructional videos, and more. These days, Dave is focused on discovering how generative AI can reshape the way information is organized and presented for maximum impact.

Dominik Wever, Promptitude: After running a successful CRM software company for 19 years, I’m now focusing on what I love most: Making software and AI accessible to help businesses thrive around the globe.