Transform users into contributors
Presentation Abstract
As information developers, we often spend a significant amount of our time trying to put together the pieces of a giant organizational puzzle. We try desperately to figure out how people do what they do so we can translate it into reference materials. This makes us the middlemen between those who know and those who need to learn. Many times, not only do we waste time and effort, but we also lose a lot of the subtle nuances and context that make for great learning and reference experiences along the way. Therefore, we must reposition ourselves away from the traditional information developer role and become connectors, leveraging our unique skills to help people more effectively share, locate, and use information to improve their performance.
Participants will discuss the value of user-generated content as a way to overcome many modern organizational challenges. They will review the collaboration principles and tools Kaplan continues to use to break through common barriers to curating and sharing user-generated content, including technical limitations, regulatory concerns, and employee motivation. Participants will also discuss ways this content can be used to create powerful on-demand and targeted learning experiences at scale. Upon completion of this session, participants will walk away with actionable ideas on how to transform valuable tacit information into meaningful, crowd-sourced, well-curated user-generated content.
Objectives/Application
- Shift the focus of your organization’s information culture from consumption to contribution
- Explore proven methods for motivating users to share what they know all the time
- Leverage collaborative principles to build an enterprise social network and knowledge curation platform
- Discover how user-generated content can help you focus your skills and resources on more meaningful and timely organizational needs
Meet the Presenter
JD Dillon is a self-proclaimed learning geek. By day, he is the director of learning technology and development at Kaplan Higher and Professional Education, where he leads the design and development of internal learning and performance strategies, experiences, and technology. JD has successfully introduced a variety of new ways to help Kaplan staff members in call centers and on college campuses learn and improve their performance, including the use of virtual delivery, reiterative training, open courses, video integration, and social performance support. With a focus on the value of organizational knowledge sharing, right-fit technology, and storytelling, JD also spent time during his 15-year career designing and implementing learning and operational strategies for The Walt Disney World Resort and AMC Entertainment.