Next Day

Tuesday, July 23
Track 1: Track 2:
9:00 AM – 10:00 AM Pacific Time

Different and the Same?
Measuring the hats of technical communicators in industry and academia

Carlos Evia, Virginia Tech
Rebekka Andersen, University of California, Davis

10:30 AM – 11:30 AM Pacific Time
The Technical Communicator as User Advocate The Technical Communicator as Information Architect
Tell Me Where It Hurts: Advocating for the User in Our Content and Beyond
Val Swisher, Content Rules
Don’t Give Them a City Skyscraper when They Want a Country Cottage
Dawn Stevens, Comtech Services
12:00 PM – 1:00 PM Pacific Time
The Technical Communicator as UI Designer The Technical Communicator as Usability Tester
Guidance Design: Content when and where customers need it
Fawn Damitio & Neha Singh, Juniper Networks
Putting on the Technical Usability Tester Hat
Bonnie Kern, VMware