Access All recordings
| Tuesday, January 23 | |
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| Track 1 | Track 2 |
| 9:00 AM – 10:00 AM Pacific Time | |
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| 10:30 AM – 11:30 AM Pacific Time | |
 Appreciative Inquiry and the Art of InterviewingKit Brown-Hoekstra, Comgenesis |
  Improve Documentation Usage with Customer Empathy Christina Mayr & Larry Kunz, Extreme Networks |
| 12:00 PM – 1:00 PM Pacific Time | |
 Writing for Localization: Hands on tips and best practicesLisa Pietrangeli, 36Software |
 To make text as clear as possible, use Simplified Technical EnglishMike Unwalla, TechScribe |
